Warranty

Warranty are only against manufacturing defect and transit damage

  • Customer need to contact support team within 10 working days from the date of delivery for being eligible for the return
  • Eligibility of manufacturing defect is subject to verification of product by our team
  • DIYIndia can not guarantee their eligibility unless it is proven that the issue is related to a manufacturing defect
  • DIYIndia reserve the rights refuse to replace in case if the product damaged by user error
  • In case product is defective or damaged then the DIYIndia team will replace and reship the product
  • In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reshipped, customer has to pay the reshipping fees.
  • In the event of no replacement possible or out of stock, refund or store credit will be done
  • Customer has to bear the return shipping
  • Products under warranty cannot be exchanged for other products

Warranty claiming procedure

  • Step 1: Send a e-mail to support team with order number, and reason for return
  • Step 2: DIYIndia team will send you the Return Form and Return address
  • Step 3: Pack and ship the product, Use the Return for during shipment
  • Step 4: Send courier tracking number to DIYIndia Support team
  • Step 5: Once the shipment is received, DIYIndia Team will verify the products and process them as per warranty policy

If there are any questions regarding this policy you may contact us, see contact us page