Warranty

Warranty are only against manufacturing defect and transit damage

  • Customer need to contact support team within 10 working days from the date of delivery for being eligible for the return
  • Eligibility of manufacturing defect is subject to verification of product by our team
  • DIYIndia can not guarantee their eligibility unless it is proven that the issue is related to a manufacturing defect
  • DIYIndia reserve the rights refuse to replace in case if the product damaged by user error
  • In case product is defective or damaged then the DIYIndia team will replace and reship the product
  • In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reshipped, customer has to pay the reshipping fees.
  • In the event of no replacement possible or out of stock, refund or store credit will be done
  • Customer has to bear the return shipping
  • Products under warranty cannot be exchanged for other products

Warranty claiming procedure

Step 1: Send a e-mail to support team with below details

  • Order/Invoice number
  • Description of the product defect
  • Photo of the defective product

Step 2: DIYIndia team will verify the defect based on the details you have give us

Step 3: Incase of possible defect, we will start the replacement process as per above Warranty policy

Step 3: Our Team will send you the Return Address to which the product has to be sent

Step 4: Send courier tracking number to DIYIndia Support team

Step 5: Once the shipment is received, DIYIndia Team will verify the products defects and send you the new replacement as per warranty policy

If there are any questions regarding this policy you may contact us, see contact us page