Returns

If you purchased a product from our store which is NOT used and no longer need it, then you can return to us as per below policy

Return Terms

  1. Products that have not been opened/programmed/plugged in/otherwise not used can be returned for a refund
  2. All return shipments must include an RMA (Return Materials Authorization) number. (return sent without an RMA number will not be processed)
  3. Products must be returned with all the accompanying original accessories
  4. Returns may take up to 2 weeks to process, not including transit times.
  5. The products will only be reshipped to the shipping address of the order
  6. Customer will have to bear the shipment charges
  7. Shipping and Handling charges will not be refunded for any reason
  8. TAX will not be be refunded
  9. If we find the retuned product is not in re-sellable condition we may refuse the to take the product back
  10. Restocking fee of 20% of the product value will be deducted
  11. Customer has to bear the return shipping

Time Line

Refund will be governed as per below table

Refund Type Non-Electronics Electronics
PAYMENT REFUND Within 10 days Within 5 days
NO RETURNS ACCEPTED after 10 days after 5 days

Ineligible for return

  • Damages due to misuse of product or incidental damage due to malfunctioning of product.
  • Visible wear or tear on the product
  • Missing: accessories, manuals, anything that came with the product packing
  • Items that are returned without original packaging, labels, freebies or accessories.
  • Without RMA (Return Material Authorization) number
  • Burn or Physical damage to product, electronics components, parts, etc.
  • Products that are modified, re-soldered, etc.
  • If you paid by credit/debit card, and the issuing bank has initiated a charge-back, then you are not eligible for return/refund.
  • If you made any new order using your Loyalty Points or Discount Coupons.
  • You broke/open the original package
  • Any consumable item which has been used or installed.
  • Products that are Made-to-order/Customised Products as per the customer requirment

Return procedure

  • Step 1: Send a e-mail to support team with order number, and reason for return
  • Step 2: DIYIndia team will give you a RMA (Return Material Authorization) number, Return Form and Return address
  • Step 3: Pack and ship the product to Return address (Mention your RMA number and Order ID in the address label)
  • Step 4: Send courier tracking number to DIYIndia Support team
  • Step 5: Once the return product is received, DIY India Team will verify the products and process them as per return policy

If there are any questions regarding this policy you may contact us, see contact us page